How May We Help You?

General

Where is CASSARRA located?

Do CASSARRA have any retail store?

Is it safe to shop on CASSARRA online store?

How do CASSARRA ensure the product quality?

How do I stay informed about updates, news and promotions of CASSARRA?

My Account

How do I register a new account?

I cannot log in my account. What can I do?

My account is unavailable. What can I do?

How do I leave feedback?

How do I change feedback?

My Order

How do I place an order?

Can I change order details such as size, type, color, shipping address?

How do I cancel an order?

What is the order process?

Do I have to pay shipping for my order?

Where is my order shipped from?

How are my items shipped?

Do I have to pay for customs duties and import taxes?

The item that I want to order is out of stock. What should I do?

Payments

How can I pay with my credit or debit card?

How can I pay in my local currency?

Why is my order being verified after I have already paid?

Why has my order been closed?

Why has my order been frozen?

What should I do if my card payment has failed?

Why does it take so long before my payment is processed?

I have not received any confirmation email yet. What should I do?

I paid for my order already, but I have not received a message from my bank?

Returns & Refunds

I have not received my order. What can I do?

I received the item which is significantly different from the description...

What items are returnable?

Are there any charges for return?

How do I return?

What items are non-refundable?

How soon will I get my refund?

How can I get a refund if my card is no longer valid or has expired?

Why is the refund lower than I expected?